For many, without gas means without heat.
Approximately 7,100 Aquidneck Island residents are living without gas; if you’re one of them, this emergency is impacting your daily life. We’ve compiled a list of support services and emergency information to help those Rhode Islanders affected by this outage. If you have questions, or need help, United Way 2-1-1 in Rhode Island is here for you, 24 hours a day, 7 days a week.
Safety during an emergency.
On the evening of January 21, Governor Raimondo issued a State of Emergency for Newport County due to a widespread gas outage. As of now, it’s unclear how long this emergency will last.
During this time, please remember:
- Do not stay in homes without heat.
- If you smell gas or smoke, step outside and call 911 or (800) 640-1595.
- Once you’re safe, report the gas outage.
- National Grid will visit each customer to suspend and restart service.
- Do not use any gas appliances until service has been restored.
- Do not attempt to restart your gas service by yourself.
- Check on family, friends, and neighbors, especially the elderly.
- Before you leave your unheated home, drip your faucets to avoid frozen pipes.
Hypothermia: What to look for.
Hypothermia is a real danger in cold conditions, and its effects can be devastating. The symptoms are loss of feeling and color, usually on the nose, ears, cheeks, chin, fingers, or toes.
- In adults: Symptoms can also include shivering, exhaustion, confusion, fumbling hands, memory loss, drowsiness, or slurred speech.
- In infants: Symptoms can also include cold, bright red skin and low energy.
Hotels, pets, and space heaters.
Right now, keeping your family safe is the most important thing you can do. Find someplace to stay — a hotel, a warming center, or a relative’s house — just as long as it’s warm.
- National Grid Customer Information Centers are located at Gurney’s Resort and Marina (1 Defenders Row, Goat Island) and Gaudet Middle School (230 Turner Rd, Middletown).
- National Grid representatives at these centers have hotel vouchers (supplies vary).
- Potter League will take in pets for those without heat (87 Oliphant Ln, Middletown).
- For a space heater: Call National Grid at 1-800-322-3223, or purchase one and submit a receipt for reimbursement (up to $250, details below).
- Gaudet Middle School (230 Turner Rd, Middletown).
- URI Student Center (50 Lower College Rd, Kingston).
- Donovan Manor (19 Chapel St, Newport).
- Newport Heights Apartments (59 John H. Chafee Blvd, Newport).
Transportation to someplace warm.
Everyone wants those affected by the gas outage to stay safe. If you need a ride to a hotel, warming center, or shelter, please call:
- Newport Police 847-1306.
- Middletown police 846-1144.
- Use Uber or Lyft and submit a receipt for reimbursement (details below).
- The Florence Gray Community Center (1 York Street, Newport) will provide free breakfast from 7:30 to 9:00 am, and lunch from 11:30 to 1:00 pm, all this week.
- Families participating in the Newport Food Backpack program can pick up between 1:00 and 2:00 pm, at Pell Elementary (35 Dexter St).
- Families not enrolled can pick up between 2:30 and 3:30 pm.
- National Grid will reimburse customers for “reasonable meals” (details below).
National Grid’s Reimbursement Details.
- Customers must keep receipts.
- Purchases must be directly related to this gas emergency.
- Customers must fill out a reimbursement form and e-mail National Grid’s Claims Department.
Remember, United Way 2-1-1 in Rhode Island is here for you 24/7/365.